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Privacy Policy

This Privacy Policy applies to visitors and users of https://thepropertydoorway.co.za

This Privacy Policy explains how The Property Doorway, an independent property advisory platform operated by Sheree Gouws, a PPRA registered Property Practitioner operating under eXp Realty South Africa, collects, uses, shares, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

1. What Information We Collect

We may collect the following categories of personal information:

  • Identity details: name, surname, ID number (where required for compliance).

  • Contact details: email address, phone number, physical/postal address.

  • Property details: information relating to a property you own, lease, rent, or enquire about.

  • Financial details: income or affordability data where necessary for rental/sale qualification.

  • Compliance documents: FICA documentation (e.g. proof of address, ID copies).

  • Website & communication data:  device information, IP address, browsing behaviour, cookies, and enquiry history.

2. How We Use Your Information

We process your personal information to:

  • Provide property sales, rentals, and property market assessments

  • Respond to enquiries and maintain communication.

  • Verify identity and comply with FICA/PPRA requirements.

  • Conduct tenant screening or credit checks where legally permitted and with your consent where required.

  • Send property alerts, newsletters, or market updates (you may opt-out at any time).

  • Improve our website, services, and customer experience.

We will only process your personal information for the purposes you agreed to, or as reqired by law.

Submitting a property enquiry or property market report request may result in follow-up communication regarding the requested property or related property services.

 

3. Legal Basis for Processing

We rely on one or more of the following lawful grounds:

  • Your consent (e.g., when submitting a form or subscribing to updates).

  • Legal obligations (e.g., FICA and PPRA compliance).

  • Contractual necessity (e.g., processing applications, OTPs, or leases).

  • Legitimate interests (e.g., fraud prevention, business administration, customer service).

4. Sharing of Information

We may share your personal data with:

  • Property portals, marketing platforms, or partner agents where necessary to respond to property enquiries or advertise properties.

  • Service providers who support our IT, marketing, or credit-check functions.

  • Attorneys, conveyancers, or financial institutions involved in property transactions.

  • Statutory and regulatory bodies (PPRA, SARS, credit bureaus) when legally required.

  • We will never sell your personal information.
  • All third parties receiving personal information are required to maintain appropriate confidentiality and security safeguards.

5. International Transfers

Where information is stored on international cloud servers (e.g. hosting, CRM, email platforms), we ensure that these providers comply with POPIA or equivalent data protection standards.

6. Your Rights under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where legally permissible.

  • Object to processing for direct marketing purposes.

  • Withdraw consent where processing is based on consent.

Requests can be sent to [email protected].

 

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: [email protected]

 

7. Cookies & Tracking

This website may use cookies and analytics tools to improve performance, measure traffic, and personalise user experience. You may disable cookies in your browser settings, although some features of the website may not function properly.

 

8. Security Measures

We implement reasonable technical and organisational measures to safeguard personal information, including encryption, secure servers, password protection, and access restrictions.

However, no system is completely secure, and we cannot guarantee absolute protection.

9. Data Retention

Certain information may be retained for longer periods where required by law, including Financial Intelligence Centre Act (FICA) compliance requirements, which may require records to be retained for a minimum of five years.

10. Third-Party Links            

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites.

11. Children’s Privacy            

We do not knowingly collect personal information from persons under the age of 18 without the consent of a parent or legal guardian.

12. Changes to this Policy            

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

13. Direct Marketing and communications

We may use your contact details to send property alerts, market updates, newsletters, or information related to property services offered through The Property Doorway.

Such communications will only be sent where:

  • you have provided consent (for example by submitting an enquiry form, requesting a property market report, or subscribing to updates); or
  • we have an existing business relationship and the communication relates to services previously requested.

You may opt out of receiving marketing communications at any time by:

    • clicking the unsubscribe link included in email communications; or
    • contacting us directly at [email protected].

We do not sell, rent, trade, or distribute personal information to third parties for their independent marketing purposes.

14. Mandatory and Voluntary Information

Certain information requested through our forms may be mandatory in order for us to provide property related services, respond to enquiries, or comply with legal and regulatory obligations.

Failure to provide required information may limit our ability to assist you or provide certain services.

15. Contact Information            

For questions about this Privacy Policy or requests relating to your personal information, please contact:

           The Property Doorway
           Responsible Party: Sheree Gouws
           Licensed Property Practitioner – eXp Realty South Africa

           Email: [email protected]